Privacy Policy

1. Introduction and Scope

GenIQ Synaptis ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website geniq-synaptis.com and utilize our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

2.1 Personal Data

We collect personal information that you voluntarily provide when:

• Registering for our courses or creating an account
• Completing contact forms on our website
• Subscribing to our newsletter
• Enrolling in training programs
• Communicating with our team via email or phone

This information may include your name, email address, phone number, physical address, educational background, and course preferences.

2.2 Usage Data

We automatically collect certain information about how you interact with our website, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring URL and exit pages
• Cookies and tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing course enrollments and providing training services
• Sending newsletters, updates, and promotional content (with consent)
• Improving our website and user experience
• Responding to your inquiries and customer support requests
• Analyzing usage patterns and trends
• Compliance with legal obligations
• Contacting you about course progress or account information

4. Data Sharing and Third Parties

We do not sell your personal data. However, we may share information with:

• Service Providers: Third-party vendors who assist with website hosting, payment processing, and email delivery
• Business Partners: Industry partners for educational collaboration (with your consent)
• Legal Requirements: When required by law or government requests
• Analytics Providers: To understand website usage patterns

5. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Typically:

• Student records are kept for 7 years after course completion
• Contact information is retained for 2 years unless you request deletion
• Newsletter subscribers' data is maintained until unsubscription

6. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate information
• Request deletion of your data
• Unsubscribe from marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the information provided below.

7. International Data Transfers

If your data is transferred internationally, we ensure appropriate safeguards are in place to protect your privacy, including data transfer agreements and security measures compliant with Australian regulations.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age without parental consent. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

9. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website following such modifications constitutes your acceptance of the updated policy.

11. Contact Us for Privacy Concerns

Email: privacy@geniq-synaptis.com

Address: Level 5, 123 Technology Street, Sydney NSW 2000, Australia

Phone: +61 2 9250 0123